Shipping Policy

Her Journey charges flat rate shipping at the time of checkout. Unfortunately we do not provide international shipping options outside of Australia. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Free shipping is offered to customers when spending $100 or more. 

Return & Exchange Policy

We do not offer refunds for changes of mind. Refunds are offered when products have been damaged and you have notified her journey within 1-2 business days of shipment arrival with photo evidence. Refunds will be offered  through PayPal and the cost of postage is deducted from the refund amount. Alternatively a store credit can be arranged. 

If refunds are not appropriate, Her Journey will discuss with you alternate options such as an alternate product or possible future discount on a product of choice.

We encourage you to ask any questions prior to the purchase of our product and we are happy to discuss any concerns you may have.